Last updated: September 11, 2025


This Refund and Cancellation Policy explains how refunds and cancellations are handled for products and services purchased directly through MeHosting.com, operated by Comparox OÜ. By making a purchase, you agree to the conditions below.


1. General Policy

  • Refunds are only available in specific cases described in this policy.

  • Some services (such as domain registrations) are non-refundable once processed.

  • Purchases from third-party providers listed on MeHosting.com are covered by the third party’s refund policy, not ours.


2. Domain Registrations and Renewals

  • Non-Refundable After Registration: Domains cannot be cancelled or refunded once registered, in compliance with ICANN and registry rules. This applies even if registration errors occur (such as spelling mistakes).

  • Renewals: Renewal fees are non-refundable once processed. To avoid renewal, customers must disable auto-renewal before the due date.

  • Failed Transactions: If a registration or renewal fails due to a technical or registry error, we will reprocess the order or issue a full refund.


3. SSL Certificates

  • 14-Day Refund Window: SSL certificates may be cancelled and refunded within 14 days of purchase if they have not yet been validated, issued, or activated.

  • Non-Refundable Once Issued: After issuance, SSL certificates cannot be refunded.

  • Reissues: Certificates issued with incorrect data (for example, CSR errors) may be reissued if supported by the certificate authority.


4. Advertising Purchases

  • Prepayment Required: All advertising campaigns are billed in advance.

  • Cancellations Before Start: Campaigns cancelled before the start date qualify for a full refund.

  • Active Campaigns: No refunds are available once a campaign has begun, even if impressions or clicks remain unused.

  • Service Failure: If a campaign cannot run due to a technical issue on our end, a full or partial refund may be issued based on the undelivered portion.

  • Content Violations: If a campaign is cancelled for violating advertising rules, laws, or third-party rights, no refund will be given.


5. Exclusions

Refunds will not be issued for:

  • Change of mind after purchase.

  • Customer mistakes (such as misspelled domains or wrong certificate type).

  • Failure to use or configure a purchased product or service.

  • Services purchased from third parties via referral links on MeHosting.com.


6. Refund Requests

  • How to Request: Contact us at hello@mehosting.com or through live chat on MeHosting.com within the applicable timeframe.

  • Verification: Proof of purchase or identification may be required.

  • Processing Time: Approved refunds are returned to the original payment method within 7–14 business days.

  • Chargebacks: Filing a chargeback without first contacting us may result in suspension of services.


7. Governing Law and Disputes

  • This policy is governed by the laws of the State of Delaware, USA.

  • Customers must first contact us by email or live chat to attempt to resolve disputes.

  • If unresolved, disputes will fall under the jurisdiction of Delaware courts, unless otherwise required by law.


8. Contact Information

For refund or cancellation requests, contact:

Comparox OÜ
Kaupmehe 7, 10114 Tallinn, Estonia
Email: hello@mehosting.com
Live Chat: Available on MeHosting.com